Privacy Policy

Happ Coach is a full-stack learning company offering e-learning solutions, instructor-led training, executive coaching, and leadership development services, owned and operated by Happ Media Private Limited.

This Privacy Policy (“Policy”) explains how we collect, use, store, and protect personal information when you access or use our website, digital learning platforms, training programs, coaching services, and related offerings (collectively, the “Services”).

By using our Services, you consent to the practices described in this Policy.

1. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our services, legal requirements, or business practices.

If material changes are made, we will notify you by:

• Posting a prominent notice on our website or platform, and/or
• Sending an email to the address associated with your account

We encourage you to review this Policy periodically.

2. Information We Collect

We collect information in the following categories:

A. Personal Information (Provided by You)

Depending on how you engage with Happ Coach (learner, corporate participant, coach, facilitator, or client), we may collect:

• Name
• Email address
• Phone number
• Professional details (designation, organization, role)
• Location (city, state/province, country)
• Login credentials
• Coaching or learning preferences (where voluntarily shared)

B. Learning and Engagement Data

When you participate in our learning or coaching services, we may collect:

• Course enrolments and completion data
• Assessment responses and scores
• Learning progress and engagement metrics
• Feedback, reflections, and responses shared during programs
• Coaching session metadata (such as dates and duration, not confidential conversation content unless explicitly consented to)

C. Payment and Transaction Information

For paid services:

• Billing details
• Transaction records

Payment information is processed securely via third-party payment gateways. Happ Coach does not store full credit or debit card details.

D. Automatically Collected Information

When you use our website or platforms, we may collect:

• IP address
• Browser and device information
• Pages visited and interaction data
• Cookies and similar tracking technologies

This information is used primarily for platform performance, analytics, and security.

3. How We Use Your Information

We use your information to:

• Deliver and administer learning programs, training, and coaching
• Provide access to digital learning platforms and content
• Track learning progress and program effectiveness
• Communicate program-related updates and support messages
• Improve learning design, user experience, and service quality
• Process payments and manage subscriptions
• Comply with legal and contractual obligations

We do not sell personal information to third parties.

4. Corporate and Enterprise Clients

For corporate learning and training engagements:

• We may process personal data of employees or participants provided by the client organization
• Such data is used strictly for delivering learning, reporting program outcomes, and agreed-upon analytics
• Aggregated or anonymised reports may be shared with corporate clients
• Individual-level data is shared only as contractually agreed or legally required

5. Coaches, Trainers, and Facilitators

If you engage with Happ Coach as a coach, trainer, or facilitator, we may collect professional profile information and engagement details necessary to:

• Manage assignments
• Facilitate program delivery
• Process payments and compliance requirements

6. Service Providers

We use trusted third-party service providers to support our operations, including:

• Learning management systems (LMS)
• Video conferencing platforms
• Email and communication services
• Payment processors
• Analytics and hosting providers

These providers are authorized to use personal information only as necessary to perform services for us and are contractually required to protect confidentiality and security.

7. Business Transfers

If Happ Coach is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.

In such cases, users will be notified of any material changes in ownership or data usage.

8. Legal Disclosure

We may disclose personal information where required by law or where we believe disclosure is necessary to:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Protect the rights, safety, or property of Happ Coach, our clients, or users

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve platform functionality
• Understand user engagement
• Enhance learning experience

Third-party tools may also use cookies. We do not control third-party cookies, and their use is governed by their respective privacy policies.

10. Data Security

We implement reasonable technical and organisational safeguards to protect personal information, including:

• Secure servers and firewalls
• Encrypted data transmission
• Controlled access to sensitive information

While we strive to protect your data, no system is completely secure. Users are advised not to share sensitive personal information via email or unsecured channels.

11. Data Retention

We retain personal information only for as long as necessary to:

• Deliver our Services
• Meet contractual and legal obligations
• Resolve disputes and enforce agreements

12. Your Rights and Choices

Subject to applicable laws, you may:

• Request access to your personal information
• Request correction or deletion
• Opt out of non-essential communications

Requests can be made by contacting us using the details below.

13. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact:

Happ Media Private Limited
Email: reachout@happcoach.com